Maintenance Service Procedures:
1. Service Consultation: Contact our maintenance hotline or submit a maintenance request online. Our professional customer service team will provide an initial diagnosis and guide you through the next steps.
2. Product Repair: Send your tool to our repair center following the provided instructions, or utilize our designated areas for convenient door-to-door pickup services.
3. Problem Diagnosis: Upon receipt, our specialists will perform a comprehensive evaluation and communicate the repair plan along with estimated costs.
4. Repair Process: Once approved, repairs will use original or equivalent high-quality replacement parts to restore tool performance.
5. Quality Inspection: After repair completion, a stringent quality assessment ensures the tool meets original performance standards.
6. Tool Return: Confirmed qualified tools will be safely returned within the agreed timeframe and method.
Technical Support Services:
1. Expert Responses: Our technical team possesses extensive industry expertise to provide professional analysis and tailored solutions to specific issues.
2. Customized Support: We offer personalized after-sales maintenance and technical assistance for products requiring special attention.
3. Multilingual Technical Support: Dedicated to serving international customers, we provide timely and efficient cross-border after-sales assistance.
Contact Information:
Technical Support Hotline: 400-663-5678
Email:
[email protected]Maintenance and Repair Service Video and Documents: Available upon request.